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How do I contact you?
The best way you can contact us is by e-mail, BESTOFEBAY@aol.com,
and we will reply promptly, or you can call us and leave a
message at 516-330-1100.
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What is the shipping cost and through
which carrier do you use?
There is a FLAT SHIPPING CHARGE for each rug
which is stated in the description and our carrier is UPS
ground. (Please note, the flat rate stated in the description includes
professional packing, insurance, and shipping to your doorstep
to anywhere in the US whether it is within NY or to CA.) Shipping to Hawaii, Alaska, and overseas cost
differently and need to be quoted.
Also, the actual cost might seem more or less than
the flat fee stated; the flat shipping fee simplifies the whole
process of quotations and comparisons with other carriers which
helps a faster shipping process.
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Do I have an option to combine shipments if
they are all going to the same address?
Usually we are unable to combine shipments of
rugs. Please note, all our rugs are located in different
warehouses and are individually pre-packaged, insured, and ready
for shipment from our warehouse. It would be inconvenient and
time consuming for us to package and re-package the rugs in
order to combine them due to differences in size, date of
purchase, warehouse locations, etc.
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Which method(s) of payment do you accept?
We accept the following forms of payment: Money Order, Check, and PayPal.
Notes:
1- When using PayPal, we ship to confirmed address only.
2- All payments must be received within a week from the date of closing, otherwise we reserve the right to re-list or remove the item.
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How do I remit payment?
You can simply follow the payment terms through
the winning notification you will usually receive after the
auction ends.
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What are the age, material, and
dimensions of the rug?
Please refer to our description of each rug.
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How many knots per square inch (kpsi)
are there in your rugs?
The knot count per square inch is different for
each rug. This number could range up to 600 kpsi.
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What is the condition of the rugs?
Generally, almost all of our rugs are in great
condition. Our newer rugs are in excellent condition and some
older pieces may have slight repairs done but this is natural in
older rugs. When the repair is major or substantial, we will
disclose it in the description of the rug. The repair does not devalue the rug in any way. There
are no holes, stains, or foul odors in any of our rugs. All of
our rugs have been professionally cleaned. Please note however,
that no handmade rug is absolutely perfect, which is contrary to
machine made rugs. Some older pieces may have low pile but the
wear does not depreciate the value of the rug. In fact, it might
add to the charm and the value of the rug, as antique rugs often
have much better value than new rugs in the same category.
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What are the fading and variation of
colors in the rug?
Fading and variations in the colors are common
and mostly seen in older and tribal rugs. There are many factors
that determine what shade the colors of the finished product may
be, such as quality of material, washing process, and affect of
sun light. Also, a tribal rug may take several months to weave
and the wool used in part of the rug might be dyed months before
the rest of the wool is dyed so naturally the wool might have a
slight different shade of color which may cause a variation
throughout the pattern.
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Are all the rugs made perfectly
symmetrical?
All the rugs that we offer are handmade,
particularly tribal and nomad rugs which are usually hand-woven
by people in the small villages and farms without any graph or
pre-sketch, but only by weaver skill and imagination. So it is
normal if these rugs may be found asymmetric and imperfect,
which some find it very charming and unique. Most of these
imperfections are very small minor details. Also, weather,
climate, and the effect of direct sunlight to some parts of the
rug exposed alter its appearance.
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Why should I use under-padding and do
you sell under-padding for rugs?
It holds the rug securely on the floor. Special
thick paddings will give cushiony and plushier feel to the rug.
Padding is strongly recommended for Needlepoint rugs. Upon
request, we will sell under-padding for the rugs.
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How do I maintain and clean the rug?
Normal care, such as vacuuming, would be
sufficient to maintain the rug. However, for stain removing each
rug should be treated differently for tough stains. We also
recommend professional cleaning for rugs with many stains.
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Are your rugs on public display or only
available online? Can I personally pick it up?
We have done everything possible to cut
our overhead expenses in this operation so you can enjoy the
lowest prices in our auction site. Unfortunately, our warehouse
is not open to the public; we have a satisfaction
guarantee policy so you can have peace of mind and view the rug
in the privacy of your own place. Since the rug may be in a
number of different warehouses, it is very difficult and costly
to make special appointment for pick up by buyers.
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Does the picture actually portray the
color schematics of the rug?
The color seen through your monitor is very close
to the actual colors of the rug and fairly represent the actual
color schematics of it. However, your monitor might be set
differently, so we do our best to provide an accurate and
precise picture.
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How would I make sure that I am making
the right decision in purchasing over the internet and how can I
avoid making a mistake?
We suggest you read the description and contact us
with any questions you may have. Furthermore, you have nothing
to worry about as we have a satisfaction guarantee policy (See
our auction listing page for more details). Also, by viewing our
feedback you will have comfort that we want only happy customers
and we will do everything we can to keep you happy.
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Do you have any references?
You can look at our feedback and contact any of the
thousand happy customers we have.
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I like a particular rug you have, but I
only want it in a different size. What is the availability of
the rugs?
You are welcome to contact us on your particular
needs. We will try to accommodate you by listing the rug you
want with our huge and unique inventory.
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I am looking for a specific rug; can you
help me?
Yes, feel free to contact us, as we will surely
be glad to assist you in either directing you to our current
auction listings or finding a rug that will satisfy you in our
huge and unique inventory. If you have seen a specific rug
elsewhere, you can forward us the image so we can supply you
with the same or similar rug with the size you want.
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